We answer at [email protected]
For classic VNC: enable System Settings → General → Sharing → Screen Sharing on the Mac, and make sure iPad and Mac are on the same network. For remote use, both devices must be on your own private network (for example the same Tailscale tailnet) — DualMac never exposes your Mac to the open Internet.
The optional Companion app, used with Tailscale on both devices, adds low-latency H.264 streaming, clipboard and file transfer, wake controls and display selection. You don't need it for classic VNC screen sharing.
Check that the Companion is running (menu bar icon), that both devices are signed into the same Tailscale tailnet, and that the pairing code was confirmed on the Mac. Other source addresses are refused by design.
No — we have none. Your screen, files and clipboard travel directly between your iPad and your Mac. See the privacy policy.
DualMac has no Marius Labs account or content backend. Before uninstalling, remove each Mac from the library and disable any iCloud sync you enabled. Apple Keychain or iCloud data can outlive an uninstall. Questions: [email protected].
Write to [email protected] — include your iPadOS and macOS versions and what you tried; we usually answer within 48 hours.